Company Profile :
Since its inception in 1986, Tech Mahindra has experienced vigorous growth thanks to a rapidly expanding global footprint, constantly evolving service portfolio, enriching partnerships and continued trust from the world’s leading telecommunications companies. As our clients asked more of us, we expanded our services to meet and then exceed their expectations.
Tech Mahindra centers are ISO 9001:2000 certified. Our workforce development practices are ranked at the highest People Capability Maturity Model (PCMM) level. Tech Mahindra has also been certified for SEI-CMMI Level 5, SSE-CMM Level 3, ISO 20000-1 (IT Service Management Standard) and ISO 27001 (Security Management Standard).
Tech Mahindra is a leading provider of solutions and services in the Information, Communications & Technology (ICT) industry serving over 500 global customers, including Fortune 500 companies. A USD 2.63 billion company with over 85,000 professionals, our proven global delivery models, distinctive IT skills and decades of domain expertise help clients realize their business aspirations.
Relevant experience required for the position :
# 0 - 2 years experience.
# Specific Training required
# Communication Skills in English
# Basic Computer hardware knowledge
Functional Competencies and Skill Sets required for the Position :
# Excellent Communication skills
# Good command over written and spoken English
# Should have Good GRAMMAR
# Should be open to working in night shifts
# Should have a flair for Customer Service and Technical know how
Job Description and Activities:
# In this role it is expected that the Technical Support Associate answers 15 to 20 calls a day from customers requiring assistance.
# Each call will last on an average 18minutes and will comprise diagnosis of the problem and troubleshooting.
# Each call is expected to end in complete resolution for the customer.
# The Customer Support Associate needs to use defined escalation path at appropriate times for timely customer issue resolution.
# The associate needs to have a clear understanding of the support policies and Call quality requirements and should be able to deliver appropriate solution ensuring customer satisfaction.
Selection Process :
# Pre Screening by HR
# Voice and Accent round
# Operations Interview
# HR Interview (offer made)
Please Carry below documents (mandatory) :
# Updated Resume - Multiple Copies
# A printout of this ChetanaS job posting
# Government Photo ID Proof (Passport/PAN-Card/Voter-ID/Driving-License)
# Passport Size Photograph
# College ID Card
Walk-In Venue :
Dhruva Institute of Engineering and Technology,
Near Ramoji Film City,
Toopran Pet, Nalgonda Dist,
Ranga Reddy
Greater Hyderabad - 501512
Andhra Pradesh
Register Online : Click Here
